Tel: +62 81808-811911
contact@nusamedica.com
FAQ
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Improved FAQ for Nusa Medica Clinic
General Services

What services do you offer?

Nusa Medica Clinic provides comprehensive medical care, including primary care, diagnostics, preventive check-ups, urgent care, and more.

Do you accept walk-ins?

Yes, walk-ins are always welcome at our clinics. However, to avoid wait times, you can schedule an appointment by calling our Medical Assistance line.

What are your clinic hours?

We are conveniently open 24/7 to ensure you receive prompt medical attention whenever needed.
Appointments and Insurance

How can I schedule an appointment?

Schedule your appointment by calling our Medical Assistance line at +62 81808-811911.

Do you accept insurance?

Yes, we accept various insurance plans. Please confirm your plan's coverage details with our front desk staff when scheduling your appointment or upon arrival.

What should I bring to my appointment?

Please bring your insurance card, a valid ID, and any relevant medical records for your visit.
Test Results and Communication

Can I access my test results online?

Yes! We offer secure access to your test results through our online patient portal accessible via WhatsApp and email. Contact our clinic for assistance if you have trouble accessing your results.

Do you offer virtual consultations?

Currently, we do not offer virtual consultations. However, for non-emergency medical advice after hours, you can contact our helpline at +62 81808-811911.
Feedback and Safety

How can I provide feedback about my experience?

We value your feedback! Share your experience on our social media (Instagram), website, Google Review, or directly with our staff during your visit. Your input helps us improve.

What safety measures are you taking for COVID-19?

We prioritize the safety of our patients and staff. We enforce temperature checks, mandatory mask-wearing, and enhanced cleaning protocols. Visit our website for the latest information on our COVID-19 safety measures.
Emergencies and Vaccinations

What should I do in a medical emergency outside clinic hours?

In a medical emergency, call emergency services immediately. For urgent medical advice after hours, contact our helpline at +62 81808-811911.

Do you offer vaccinations?

Yes, we offer a range of vaccinations. Discuss your recommended vaccinations with our healthcare providers based on your health and travel needs.

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tel: +62 81808-811911
contact@nusamedica.com
www.nusamedica.com
Bali, Indonesia

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