FAQ

What services does Nusa Medica Clinic offer?

Nusa Medica Clinics provides a comprehensive range of medical services, including but not limited to primary care, diagnostic services, and preventive health check-ups.

How can I schedule an appointment?

To schedule an appointment, you can call our Medical Assistance at +62 81808-811911 or additionally, walk-ins are always welcome at our nearest clinics.

What are the clinic's operating hours?

Our clinics are open 24 hours a day, 7 days a week to ensure that we are available whenever you need medical attention. We understand that health concerns can arise at any time, and our dedicated team of healthcare professionals is here to provide comprehensive care around the clock. Feel free to visit us at any hour, as we are committed to serving your healthcare needs with accessibility and convenience in mind.

Do you accept insurance?

Yes, we accept a variety of insurance plans. Please check with our front desk staff to confirm if we accept your insurance and to verify coverage details.

What should I bring to my appointment?

Please bring your insurance card, identification, and any relevant medical records. If you are a new patient, we encourage you to contact our Medical Assistance for more information.

Can I get my test results online?

Yes, you can access your test results securely through our online patient portal (WhatsApp & E-mail). If you have trouble accessing your results, please contact our office for assistance.

Are virtual appointments available?

No, currently, we do not offer virtual medical consultations. For assistance and appointments, please reach out to our nearest clinic directly.

What do I do in case of a medical emergency outside clinic hours?

In case of a medical emergency, please call emergency services immediately. If you need urgent medical advice, you can contact our after-hours helpline at 62 81808-811911.

Do you provide vaccinations?

Yes, we offer a range of vaccinations. Please check with our healthcare providers to determine which vaccinations are recommended for you based on your health status and needs.

How can I provide feedback about my experience at Nusa Medica Clinic?

We value your feedback. You can provide feedback through our Social Media (Instagram), our Website, our Google Review or speak to our staff during your visit. Your input helps us improve our services.

What safety measures are in place due to COVID-19?

We have implemented various safety measures to protect our patients and staff from COVID-19. These include temperature checks, mandatory mask-wearing, and enhanced cleaning protocols. Please visit our website for the latest information on our COVID-19 safety measures.

Contact info

+6281 2384 65656
+6281 2384 65656
clinic@nusamedica.com

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